Effective Date: [Insert Date]

Welcome to [Your Flower Shop Name]! These Terms & Conditions (“Terms”) govern your use of our services, including purchases made in-store, online, or over the phone, and our local delivery service. By placing an order with us, you agree to these Terms. Please read them carefully.

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General Information

[Your Flower Shop Name] (“we,” “our,” or “us”) provides fresh flowers, arrangements, and related products for purchase and local delivery. These Terms apply to all customers (“you” or “your”) who order from us.

Orders & Payment

• Order Placement: Orders can be placed online, by phone, or in person.

• Payment: Full payment is required at the time of order unless otherwise agreed. We accept [list accepted payment methods: credit/debit cards, cash, etc.].

• Order Confirmation: You will receive a confirmation by email, text, or receipt once your order is processed.

Delivery Policy

• Service Area: We offer delivery within [insert delivery radius, e.g., 10 miles of our shop location].

• Delivery Fees: A delivery fee applies based on location. Exact fees are displayed at checkout or quoted at the time of order.

• Delivery Times: We do our best to deliver at the requested time, but exact delivery times cannot be guaranteed. Delays may occur due to weather, traffic, or unforeseen circumstances.

• Recipient Availability: If the recipient is unavailable, we may leave the order with a neighbor, in a safe place, or reschedule the delivery at our discretion.

​​Substitution Policy

Due to seasonal availability and freshness, we reserve the right to substitute flowers, containers, or packaging with similar items of equal or greater value to maintain the overall look and value of the arrangement.​

Cancellations & Refunds

• Cancellations: Orders may be canceled with a full refund if requested at least [insert time frame, e.g., 24 hours] before the scheduled delivery or pickup.

• Refunds: We stand behind the quality of our flowers. If you are not satisfied with your order, please contact us within [insert time frame, e.g., 24 hours] of delivery for resolution. Refunds or replacements are provided at our discretion.

'Care & Responsibility

Once flowers are delivered or picked up, proper care becomes your responsibility. We cannot be held responsible for damage caused by improper handling, neglect, or environmental factors after delivery.

Limitation of Liability

Our liability for any claim related to your purchase is limited to the amount paid for the order. We are not responsible for indirect, incidental, or consequential damages.

Privacy Policy

We respect your privacy. Customer information is used solely to process orders, communicate regarding purchases, and provide excellent service. We do not sell or share your information with third parties.

Changes to These Terms

We may update these Terms from time to time. The most current version will always be available in-store and on our website. Continued use of our services constitutes acceptance of any updated Terms.

 

Contact Us

If you have questions about these Terms, please contact us:
[Your Flower Shop Name]
[Your Phone Number]
[Your Email Address]